All our debtors are private individuals, which makes things complex. We've worked with collection agencies without much success (20% recovery, process up to 3 years). With Respaid, we recovered 40% in 20 days. As our brand is prestigious, it was also important to find a solution that was respectful of our debtors to protect our image. Respaid met all these expectations.
We launched the first collection within 24 hours, by providing an Excel file. Now that we know how Respaid works, we're going to entrust them with small outstanding debts for all the group's stores.
We registered in a few minutes and sent the receivables file a quarter of an hour later.